Overview

Silver Branch Soapworks does not accept returns to protect the health of customers. If there is a problem with your purchase, please contact at [email protected]. Email is preferred so we can have a written record of the contact.

Refunds

If a refund is needed, it will be returned to you the same day by SBS and based on your bank times. This means it may take 10 business days for the money to be returned to your account.

Silver Branch Soapworks will send you an email to notify you of the approval or rejection of your refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Returns are not accepted for health reasons.

Need help?

Contact us at [email protected] for questions related to refunds and returns.